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  • I had the worst experience with Big Two. Few weeks ago, I had gotten a flat tire due to the road hazard. My car is about 10 months old. When I called Toyota to find out if I had tire warranty cause I didn't remember. They transferred me to the service specialists because the front desk at services didnt know or has authority to see. So i waited on the phone on the side of the street for about 5 mins. When someone finally came on, they told me they have no idea so someone will call me later. I asked them 1. Should go there to find out? No, we are booked...cant get you in. 2. How long should I wait? We don't know. 3. So how would I know if Im covered to get a new tire? Im not sure, you can wait for their call.... Are you serious? Am I supposed to wait on the side of the street for them to call me? They cant tell whether my "Platinum" Toyota care has tire warranty? Why did I pay over $1200 to buy this non-existing service? its been 10 days and I still did not receive a call. I am seriously thinking about selling my car because of the service I received.
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