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  • Tonight was my first time at this Olive Garden. My boyfriend and I just moved here from out of state. I've been craving Olive Garden for some time so we thought we'd go out tonight for a date night since I'm leaving for a week early tomorrow morning. We moved from a small town and I didn't think about how busy it would be since it was Saturday night. We got there and the wait was about 45 mins. It was almost an hour before we got seated. We were seated in the same section with a large party. Our waiter was Tim. He came over and got our order. He was less than friendly. My boyfriend had a big lunch so he just ordered soup and I made my own pasta. I asked if I could get half Alfredo and half marinara. He said "oooh I don't know. I'll have to check." I knew they were busy so I said if not I'll just take all marinara. We pulled up the bill on the screen at the table and he added a $1.79 charge to split the sauce. I don't understand why because I wasn't asking for extra, I just wanted half and half. He didn't tell me that it would be extra. Later on, I heard the large group next to us ask if they could switch something out and he said that it would be an upcharge. Not sure why he didn't want to tell me that. The next time he came back, he dropped off our drinks, my salad and my bf's soup. He never asked if my bed wanted his soup at a specific time, just brought it with my salad. I asked if he could change my pasta to just marinara and he said he didn't think so. He left and came back about 2 mins later with my pasta and said they had already made it. I hadn't even been able to take a bite of my salad yet. I had just enough time to put it on my plate. It felt like he was trying to rush us out of the restaurant. The salad was also DRENCHED in dressing. It was more like a little lettuce with my dressing or soup. From the time we sat down to the time we got ALL of our food it was 13 mins. I've never felt so rushed. I was so irritated. He brought out some more bread sticks and another bowl of soup for my bf. Then he came over and put the receipt on the table and didn't say anything. I put money on it and he asked if we needed change. We said yes. When he brought the change back he threw it down on the table without chocolates. He probably realized that he wasn't getting a tip and for the first time might have realized that we weren't happy, yet he didn't say anything. As we were walking out, I asked at the hostess stand if they don't give out chocolates anymore. They said no we do, why? I said our waiter didn't give us any but it could have been because he was terrible. The manager over heard me and inquired about what happened. I explained all of the stuff above and she apologized profusely. She gave us a gift card for more than our dinner was and asked that we please come back and give them another chance. She is the only reason this is not a 1 star review. She definitely felt bad and was not happy with the way we were treated. I just wish that Tim had realized that his service was terrible.
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