First off , I wish I would of checked these reviews before booking with this company because they over charged me from my original quote . I simply called the first 10 places that popped up on my google search and booked with them because they gave me the BEST quote for what I wanted which was a deep clean of my sofa . I never give bad reviews because I don't like to do that to business but this was completely unprofessional and wrong to scam people with prices that are incorrect just to get your business. The woman who quoted me over the phone asked all the question that are standard to giving a quote such as is there any stains , the type of fabric etc. I explained thoroughly what I wanted done and was quoted $49 which I was shocked because that's half the price everywhere else. Come to the actual appointment it's actually $99 for shampoo and steam clean . Apparently that quote was for "steam" only not shampoo . And scotch guard was going to be an additional $50 . So from a $49 quote it is now $150 . Completely felt scammed. I specifically told the woman on the phone I wanted my sofa deep cleaned and scotch guarded. Don't know what that means to anyone else in the world but to me that means shampoo , not "steam " If it wasn't for the fact that the technician that came to my home was so polite and nice , I wouldn't of had them do it. That, and the fact I cleared a 3 hour window out of my day do have it done. The best the supervisor could do was give me 10% off and a coupon for 10% off in the future. I feel they should of honored what they quoted , or at least told me about these extra fees prior to booking an appointment . I Felt completely blind sided and taken advantage of. Make sure you get a accuarate quote if ever doing something like this. It's completely inconvenient. Only 2 positive things that came out of this... 1) my sofa is clean , he did a great job . (but for double the price) and that the technician was so amazing that it helped this situation out a lot. Desert cleaning has to thank this technician otherwise they wouldn't have got my business for the simple fact they were dishonest , had poor communication and was inconvenient .