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  • Unfortunately, my party of 3 had a poor first time experience that ended up in a $5 over charge for one of the persons in my party. First off, we were recommended this place by another co-worker who raved about the delicious food. So we ended up going to go check it out for ourselves. The prices are fairly high as is, but you get the quality for what you pay for. The food is very good and no complaints there. However, my complaint is regarding the customer service side of the business which I personally believe is lacking. Today we enjoyed lunch at Eat and when we got back to work, one of the members in my party realized she was overcharged. No problem, no big deal, we simply called the place to let them know what happened. The young lady over the phone explained that the prices on their menu items had recently increased (specifically the wild salmon burgers with sweet chili aioli sauce) which was listed on their signage in store as $10 and on their online menu as $10 but per the young lady over the phone, the price is now $12. Ok, fine, but if you display $10 in the store & again $10 on your online menu, then you should clearly honor the price marked. Anyway, I allowed the young lady some time to get with her manager Teresa for a solution to the overcharge. I got a call back shortly after from the same young lady as the manager Teresa was in a meeting and couldn't call me herself (I get it), the young lady offered 10% off the over-payers next purchase. It was a laughable moment only because the person in my party was overcharged by $5, so 10% off next purchase really isn't saying much. We asked for the $5 to simply be taken off the over-payers next purchase and our request was granted. The thing is, I shouldn't of had to suggest this solution. As a small business, word of mouth gets you far and so does maintaining good customer service. The right thing would have been to suggest $5 off for the overcharge and an additional 10% off the next purchase due to the inconvenient of the customer. It is what it is.
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