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  • The doctors here are amazing, but the office staff is going to stop me from continuing to bring my children back. Since my daughter was born in September, I've had them mess up an appointment 3 times. As in, I show up and it ends up being a completely different day. The first time I thought maybe I had done something wrong, the 2nd time my husband did it so I assumed it was him (ha) and now that it's happened a third time I am sure that they are just messing it up. I had a clear conversation with them last Wednesday that I needed an appointment as soon as possible, they didn't have anything for last week so she was going to look "next week" (this week). She found an appointment on Monday, we said "Great, see you Monday!" and I showed up yesterday just for them to say "Oh, it's NEXT Monday." This is exactly what has happened each time. I don't know if there scheduling calendar is complicated or what. We also had a huge debacle with my daughter and her jaundice levels and follow-up appointments after birth. They messed up my schedule and then would send me away. I said specifically on a Tuesday, "She has to come back in 3 days for a follow up visit for blood work" and then they scheduled it for the following Friday a week from then. I found out later that they should have never sent me away because newborns are always supposed to be seen when they come in. I LOVE the doctors, but as a working mom with 5 kids, I can't have an office staff that is this disorganized and hard to work with. It's really disappointing!
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