I've visited the Scottsdale location a few years ago and swore I would not go back to another Lo Lo's however I decided to give the Gilbert location a try since everyone was raving about this new location.
The service was great! Nick, our server was very attentive and refilled drinks on time. Granted, it wasn't very busy and many of the waiters stood around and acted busy.
Food was brought out on time. Too fast, actually. The grits were not cheesy, nor savory and not worth the extra price. Collard greens was lacking the "soul food" flavor I was looking for and definitely not worth the $5. The chicken thighs were okay and the waffle a bit soggy. I think they over butter everything to make up for the lack in flavor. This place was a bit pricey. Spent about 46 dollars for two people to dine. I probably won't be back.