I have been a customer of SC for years in California. Stopped into this location while visiting Phoenix. Worst mistake!! A woman with blue hair and what looked like a piece of a black pipecleaner in her nose just butchered my hair. I asked for a trim and heard the GodAwful crunching sound of huge chunks of my hair being lopped off. The result, one side of my head cropped short and the other side looking like a wall of hair in comparison. Shock is an understatement how bad this is. I had to go to a salon and essentially shave my head to try to get my hair a chance to grow back again. Sides way too short, back way too long, just a disaster! Don't know her name, probably good I don't know. Stay away from this place!!