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| - What a HORRIBLE experience. I had to go to this location twice and wait 30 minutes after I ordered to come home and find I still had not received all the food I paid for. This location also does not answer their phone so I can apparently only speak about my poor experience online or in person to the store directly.
Here are all the details for those interested:
When we arrived, ordering was pretty fast since it was slow inside the restaurant. We paid not too long after arriving. The chow mein was out and still cooking so we had to wait for our plates which wasn't an issue. After about 5-10 minutes, they brought out our food and we left the store. We didn't think we would need to check our order since we had waited for awhile, but I guess that was a mistake. We had ordered a medium orange chicken entree and 2 egg rolls which were missing from our bag. We turned around and went back to the store and requested our missing food which they apologized for. They gave us a small drink for our trouble and said they would have it right out. Well, they were out of egg rolls and had not yet started cooking a new batch so it did not come right out. We waited another 10-15 minutes for the egg rolls to be dropped and cooked. Then it sat in the window for a few minutes before one of the workers noticed and then finally brought them out to us. We left the store with our food at 6:05PM. 30 minutes after we finished paying for our food. But wait, there's more!
THEN, we got home to eat and opened our plates and found that one of my entrees from the Bigger Plate we ordered was also missing. I tried to call the store 3 times and each time it went to voicemail after ringing 5-6 times. I left a voicemail and it's been almost an hour with no callback. I'm now left with no other option other than to go to the store in person to obtain what I've paid for since the store doesn't answer their phone. It's incredibly frustrating that I will now need to go to this location a 3rd time to receive what I ordered.
Mind you, I only ordered a Plate, a Bigger Plate, a medium box of orange chicken and 2 egg rolls...
If you go here, triple check your order like I should have before leaving.
Side note: if you come here to the drive-in within a half hour closing (as they close the dining room a half hour before close), don't bother. They stop cooking and will essentially just let you choose from whatever entrees they have left. I came back for the wonderful experience described above because we were unable to get what we wanted after going to this location 30 minutes before close on Friday night (with 4-5 other cars in line at the drive-thru). We waited in line and pulled up to order when the worker said they had very little left and we could only pick from 4-5 entrees that they had left for the night. So we left and decided to go back later in the weekend...
Needless to say, I would advise you to take your money and business elsewhere, because I sure will after this weekend.
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