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  • Been to 3 of them in Chicago and was anxious to try it in Phx..... Arrived and was on waitlist with 35-40 minute wait - not a surprise. Waited about 10 minutes for the rest of our party before we had to ask if we could order the pizza. Again, we knew it would take about 40 minutes for pizza to cook. Was a little surprised the host didn't mention this to us...so thankfully we knew. Ordered a deep dish pizza and got seated about 10 minutes later. Timing is perfect so far. Sat down, ordered drinks and an app - the weird calamari thing. Yep...should've read it. Calamari was good...fried lemon rings? Yuck. Fried green beans had no snap. Bleck! Other stuff was yucky, too. This was a bummer and totally our fault for not reading it. Oh, and had to get up and get our silverware...couldn't flag down a server if we had been on fire. Waiting for pizza....yawn...about 1 hour after we sat down and after we had pre-ordered. Another waiter came around and was offering some guests food dishes free of charge because they knew pizzas were taking forever. We were one of these tables - so that was nice touch. Refill drinks were slow....very slow. Finally pizza came....and it wasn't even hot. It was an edible temperature. When our waiter finally came back around, we mentioned the pizza was not hot - so obviously it had been sitting for a bit before it got to us. He told manager who came over to talk to us. She offered to reheat or give us a discount. We had already each eaten a piece...so a discount was fine. It was still tasty. Turns out, they comp'd the entire meal...was not expecting that. We really would have been ok with a discount...the pizza was still good...but certainly not like it was in Chicago. Hopefully.....hopefully...this was a total fluke and not the norm....otherwise, may have to go to Lou Malnati's on Camelback Ave. :-0
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