After our first magnificent experience last December at cloud 9 spa my family and I decided to have another spa day. Each of us received a facial and Swedish message. The facials (performed by Ferri and Zara) were AMAZING! great great service, they were personable and each of our treatments was fantastic.
The messages... Not so much, in fact, quite the opposite. One person in my party did not receive her full 50 minutes of the 50 minute message. Another felt the masseuse took more time tucking her in then performing the message, and I felt like my back was getting rubbed instead of massaged. The girl who preformed my message was a bit awkward and didn't seem like she knew what she was doing - maybe she just graduated from school, I'm not sure. But needless to say, we will not be getting massages at cloud 9 any more.
I will be going back for a facial from Zara. If we just got facials I would give 5 stars, however because we also got the massages, I am giving 3 stars.