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| - I used to go to this Exchange at least once a week. It had pretty good prices, and a good selection. However, I've had a few experiences over the last few months that have totally turned me off from this place. First, I had DVDs and video games stolen from me, I knew who did it and that they would be going there, and so I called and let them know, seeing as you have to present ID to sell anything there. Not only did the person on the phone treat me like I was crazy, but they took the stolen things anyway. Grant it, I should have gotten the police involved, but still, a little sympathy from the staff would have been nice. Plus, I had to buy back some of my own stuff (some of my DVD box sets had marks on them, I knew they were mine).
The next problem I had was that I wanted to purchase a headset from them, but I was unsure if the cord was the right length for my living room. Once again, when I asked if the headset could be returned if the cord was not long enough, I got treated like I just asked if anyone had seen a Martian walking around. I was told that I could not return the product because it would be "used" and they don't buy used headsets. Then they wouldn't let me open the box to see the length of the cord. My suggestion, if you're going to have a product that is entirely boxed up and not accept returns on it, then you should have a display copy. Also, there is no need to be rude.
Overall, I'd say that they're good for a cheap DVD or game, if you don't care where it may have come from. The customer service could use a little work though. I certainly won't be returning.
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