I'm really surprised at some of the overly negative reviews of this place. I've been taking my dog here for daycare for the last year (since moving to Madison). He usually comes 3 timers per week and has had multiple boarding stays. As a regular customer who is there VERY often (3 times per week almost every week), I have seen many many dogs leaving that facility and never once have I seen one covered in poop. I really don't get it.
Waggin' Tails has been wonderful to my dog. He is a high energy guy who needs to run. As a full-time working single dog mom, Waggin' Tails has been incredible as it has essentially become a second home to my dog. He loves it there so much it often seems he doesn't want to leave.
The staff is friendly and the lobby is always clean. There are always dog treats on the counter for the taking.
Yes, sometimes the drop-off and pick-up process can be annoyingly long. And yes, sometimes the desk staff seem oddly disorganized. There seems to be a bit of high turnover with staff in the daycare room but maybe that's just due to the young age of the folks that work there? I do hope they treat their employees as well as the employees treat my dog!
All in all, this place feels like family and would recommend it highly to anyone.