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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-08-12 00:00:00 (xsd:dateTime)
itemReviewed	JCPenney
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	The employees at this location are incompetent, rude, lazy, and lack some SERIOUS customer service skills. I placed an online order over 20 DAYS AGO (7/29/17). My order shipped out about 2 days after it was placed but yet no one seems to know where my order is. They keep making excuses about a truck delivery showing up but "they don't have time to go through the truck...". I'm sorry...don't have time to go through the truck shipment?? WTF are you guys doing??? I don't understand. I showed up at the store yesterday to try to ask where my order was and couldn't get a straight answer. I was told to just call next time to check on my order. So I called today...called a total of 5 times... 3 out of those times the "lovely competent" ladies at the jcp.com online pickup desk picked up the phone, continued their conversation with each other and then hung up on me all while sounding super annoyed that someone would DARE call them while they were mid-conversation with each other. The other times, the phone will just ring and ring for 15 minutes or more before I get the old pick up and hang up routine. I finally got fed up and called the Salon which is right next to the jcp.com online desk. I told the woman on the phone that I wanted to speak to a manager. All she did was take my name and tell me she would have someone call me back...45 minutes later and still no call back. I'm pretty sure my name and number got tossed right in the garbage. I'm going to go ahead and give corporate offices a call now to let them know how this location likes to treat it's customers. UPDATE: Two hours later I managed to get ahold of a manger who confirmed how horrible JCPenney really is. She informed me that they not only marked my order as shipped when it IN FACT was not. She told me that what I ordered actually isn't even in stock and the warehouse can't seem to find what I ordered from any other stores so they're not sure what to do at this point. That being said, the reason they marked the item as shipped (when they didn't even have the product) was to be able to charge my JCPenney credit card. So now I'm being charged interest for product I DONT EVEN HAVE because they're greedy and wanted their money. All I can say is that these are some SHADY PRACTICES and I'll be shutting down my JCPenney card and won't be shopping there anymore. Unbelievable!!!!!! UPDATE 2 (9/7/17): The Arrowhead location STILL refuses to help me. The package is 100% lost. No chance of recovery. Arrowhead keeps telling me they'll refund my money. They haven't, nor will they call me back after I call them. I finally went over to the Paradise Valley location who did a manual override refund for me. Had it not been for the PV mall location, I doubt I would have ever seen my money back.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Stephanie

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