I would give this salon 4 stars given that I am pleased with their spa services-I like their facials because they are good and the products are compatible for sensitive skin. However, the services at the front desk has been so unpleasant that I had to knock off a star! This is based on calls for booking to in-person interactions. They're just rude and seem indifferent about providing service. I guess they get the job done in setting up appointments and checking customers in. The salon is popular and the products used are good, but they fall short in customer service at the reception. If they were in any big city, the competition would have wiped them out no matter how good their salon services are. Perhaps management doesn't think a bar needs to be set or maintained.....