J.R. Perkins came out to run a test on our AC unit and give us a quote. Apparently, my husband asked too many questions and upset the technician and General Manager. We got a quote emailed to us and in the heading under our name they wrote, "guy is a jerk". It is so unprofessional that they label their customers- wow! And I am pretty sure that all my husband did was ask a bunch of questions. I guess you are not allowed to ask questions about the service, products, and cost. You are supposed to be a good customer and be silent, just make sure you pay them $5,000.
I wish I could post a picture of the official letter with his labeling, maybe I will try under the profile. I cannot believe how unprofessional they are and how they operate!