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  • Called The Water Heater Man's office to ask if they could replace a water heater at a rental property today. The lady who answered the phone was super friendly and helpful. She confirmed that they could come out today. Randy (who may be the owner) was in touch with me throughout the day and was very flexible. I asked if they could meet the tenant at 4:30, and they confirmed. Overall it was a great experience. Fantastic customer service and good value. Really appreciate them being flexible and getting our tenants hot water today. Initially called Sears. Their initial price was about the same as what we paid with TWHM. However when the Sear's contractor (third party) showed up he wanted to charge an extra $450 for various things that were 'needed' or 'highly recommended'. After checking this contractors reviews found out they are notorious for up charging. We promptly called Sears and cancelled the order. I then checked Angie's list (should have done this to begin with) and found a couple of service providers with great reviews. The first one I called could not get out there until next week, so then called The Water Heater Man. Highly recommend TWHM and would definitely use again.
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