So sad that I ordered from this particular establishment. We order pizza religiously here via carryout. I ordered 2 large one topping pies and called the phone number 704-529-0701 to inquire how much the pies are. The young lady stated $6.99. I knew this, but the reason for my inquiry was because my son came home with a bill in the amount of $21.65. I told her this and she asked for the ticket number which I gave her. She then blind transferred me to another individual before explaining that I was overcharged. I explained again and she stated that she would grant me a credit of $10.00 since I had overpaid. She placed me on hold and then came back stating that now that they are under new management, you can only obtain this everyday special with a coupon that should be on the box. My son had no coupons on the box. She then transferred me to Dominic, the Assistant Manager who stated that the General Manager, Marcus no longer grants this special unless there is a coupon. Too much to deal with. I will contact the GM tomorrow. I don't want a free pizza. I'm not trying to scam for a credit. I just want them to adjust my bill. I also pick up many pies for United Health Group each month. They just lost a family of 6 and about 50 pie orders per month from my place of business due to their lack of professionalism. Really sad. Never again.