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| - I've been a customer here for years, they usually do a good job. But I'm too upset to trust them anymore, and won't be back.
I bought my current pair of glasses from them a couple years ago. The glasses do need to be replaced, but for financial reasons I need to keep these a while longer. Unfortunately, yesterday evening a screw came out of one of the temple pieces. It wasn't the usual hinge screw, it was a screw that held the temple piece to the spring. I've been through a lot of glasses over the years and can say this was an unusual configuration, but definitely a missing screw, as there was a screw hole right where the other temple piece had one. So I went to Walmart to get an emergency kit, but didn't have the skill to add the missing screw (too small for my big fingers). So I went to Pearle Vision today to ask them to add the screw.
The lady who took it looked at it and said, "Oh! It's not missing a screw, it's broken!" I said, no, it looks like a broken, but if you look at it carefully it's missing a screw, .." She said, "The spring is broken!" She was wrong. But she immediately turned and went into the back room, and there was no way of talking loudly across the way to her to stop her from doing anything but add a screw because there were a lot of people there (some raffle ticket thing going on). She came back and handed me MY glasses, now permanently damaged. I looked at them and was horrified. She superglued it into place! That was a perfectly good working spring action temple piece I had. The spring mount wasn't even fully in place (which is what the missing screw locks), so now the glasses fit lopsided.
These were my glasses. Yes they are the pros. Yes they know glasses better than their customers. But these were my glasses. The least she should have done is discuss with me what she was going to do before stomping off into the back room and doing it with superglue when I said I'm here for a screw.
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