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| - I was at this local Jimmy Johns and below is what happened. You might think I am being a pain but I defend myself in the below emails.
The sandwiches are great. I was grading this based upon lack of satisfying the customer.
Thomas
Below is Jimmy's reasoning:
"I serve the people that serve you. The proper way to serve on the side is a plastic 2 oz cup and lid. The cost of the cup and lid is 32 cents. In order for me to pay employees, insurance, rent, utilities, overhead and interest on the loan for that store I'd have to charge $1.20 and I would make a dime. I made the decision that my customers would yell at me either way, but I made the call that you would yell at me more for charging $1.20 for peppers on the side as opposed to providing them at no additional cost by putting them either on or off, not on the side" Hope this clears it up for you bro, Jimmy
Heather
Heather
Doesn't make any sense on 2 points
1 Let the customer have it they ways they like it ( The juice from the hot peppers end up drenching into the sandwich and it tastes like a hot vinegar sandwich)
2 Consistency.... All operations should be a mirror image of each other.
You might think I am being petty on this but when I go into a eating establishment I want it my way. If I asked for my mayo or oil & vinegar on the side it is not allowed even if I offer to pay extra?
I know food establishments are working on thin margins and I realize that extra condiments cut into the bottom line. But if a customer offers to " pay extra " and it is not allowed it does not make any sense.
If JJ had charged me 50 to 75 cents more for my request it would have been pure profit. Please help me understand why JJ has made this decision when a customer offers to pay extra.........
From: JJ Feedback [mailto:jimmyjohn@jimmyjohns.com]
Subject: RE: Jimmy Johns Feedback Form Submission
Tom
Thank you for taking the time to write.
The information you received is correct, our corporate locations no longer offer peppers on the side. You can either have the peppers on your sandwich or not at all.
Please note that it is up to the other franchisees whether or not to follow suit so you may find locations near you that do still offer them as a side item.
Hopefully this helps.
Thank you,
Heather
(At Jimmy John's we work hard to provide our customers with a dining experience that exceeds their expectations. We welcome customer comments, questions and suggestions, and endeavor to respond to each such customer inquiry in an informed and meaningful way. Due to the large number of inquiries that we receive, as a general rule, we do not independently verify or confirm the specific facts of each such inquiry. Each response to general customer inquiries is based upon the guidelines, specifications, procedures and best practices routinely prescribed by Jimmy John's to its vendors and individual stores. This message is intended only for the use of the individual (s) or entity to which it is addressed and may contain information that is privileged, confidential, and/or proprietary to Jimmy Johns. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, forwarding or copying of this communication is prohibited without the express permission of the sender. If you have received this communication in error, please notify the sender immediately and delete the original message).
From: webfeedback@jimmyjohns.com [mailto:webfeedback@jimmyjohns.com]
Sent: Thursday, September 15, 2011 2:54 PM
To: webfeedback
Subject: Jimmy Johns Feedback Form Submission
Data from form "Feedback form" was received on 9/15/2011 1:53:47 PM.
Form accessed when user clicks the Comments or Questions link
Field Value
Technical_Problem I need to report a problem I encountered at a Jimmy John's Store
Date_Visited_Month September
Date_Visited_Day 7th
Date_Visited_Year 2011
Time_Visited 5:00 PM
Store_State AZ
Store_City Tempe
Store_Address 840 E. Southern
General Comment I visited the Jimmy Johns # 90038 Chk # 296 I paid for a Gargantuan sandwich and I asked for the hot peppers on the side. I was told that they could not do that. I said I would pay for them and I was told that because they were a corporate store they could not do this. I thought I did not hear the manager correctly and I asked him to repeat himself. What happened to having a sandwich the way I like it? I canceled the order and went to Jersey Mikes. I used to frequesnt Jimmy Johns 1 to 2 times a week until that day. I have not entered a Jimmy Johns since then and I tell freinds and aqquantances what happened. Please tell me if the manager was correct in his statement..... Thomas J Kissane
First_Name Tom
fullLocation AZ / Select a JJ Address / Select a JJ Address / Mesa / Chandler / Phoenix / Mesa / Tempe / 840 E. Southern
Email "Jimmy Johns Feedback Form Submission"
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