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  • On the fence with this dealership. First visit a couple of years ago we had excellent customer service. I would have given them 5 stars. The problem is however when I went AFTER they renovated the service guy tried to tell me my car needed 5-6k worth of repairs which I verified with my father's mechanic as not true. He knew I was thinking of buying a new VW and perhaps was trying to make me think it would be better to just trade my old VW in. Also after servicing my vehicle here and stating I wanted to redeem their offer for free roadside service for 1 year I was given the run-around and it took several emails/calls to have them honour this email offer they had sent me. I am not sure if I will be back to this location again. I am curious whether any other customers have experienced similar shady tactics since they have newly renovated and are perhaps trying to upsell in order to pay for their new renovations.
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