This place could not be more understaffed and slow. I had an appointment at 745a and it's 803am ...13th in line. There is no way that all patrons have an appointment when they open at 7am. Also, what's with the check-in kiosks that many do not know how to use if they don't know how to type!! This is not an airport, it's a medical lab where people have to show orders and insurance info. So...not only do you have to check-in at the kiosks but you also have to check-in with the admin person anyway. It seems like this is common among all Sonora quest labs....going to lab Corp from now on!.......UPDATE.....i was called at 830a...45 mins after my apt...i was told because I checked the wrong box online I would have to be considered a walk IN...REALLY??? WTF...WTF...WTF...lost 1 hour of my Time when I could have been working !!!