This is my neighborhood Teeter. I'm in here at least once a week. I've found the staff to be hit or miss. They are usually pleasant but at times they've been distracted. The checkout staff is young and they often have other priorities. I recently endured a checkout experience where I had to listen to the cashier and bagger talk about the party that they went to the night before. They were both oblivious to the lack of customer service they were providing or the negative image they were fostering.
Harris Teeter prices can be high but they do often run good specials with their VIC program. This location in general offers a lot less than some of the inner city Charlotte locations. Less fresh bread options, less of an international section, no pizza bar or bread bar, etc. The service in the deli and butcher are on constant rotation. You may be pleased with your service on Tuesday's and Thursday's but otherwise, well...
I've had the bakery workers get annoyed when placing a cake order or having them write a message on a cake from the case. I've even had one spell the message wrong after I had to track her down. Fail.
You'll find samples aplenty with each visit. My concern here is that the samples aren't pre-toothpicked. Instead the toothpicks are piled in front of the samples and you have to rummage for one before stabbing your own meat, cheese or fruit. Call me crazy but when other people put their fingers all over the other toothpicks I say it defeats the purpose. I think patrons could more easily grab an apple slice without touching other apple slices far easier than they can grab a toothpick without molesting other toothpicks. Another Fail.
Positives = Starbucks inside. Friendly, knowledgeable pharmacy staff.
All in all, it's a grocery store. Go in, get what you need and get out. I've rated them 3 stars because they are close to home and they meet my needs. I get my prescriptions, my food and my coffee and I'm on my way.