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  • My review goes from start to finish on my entire experience. My family was coming in town from out of town to celebrate Christmas so I tried to make bowling reservations 3 weeks in advance, they informed me they only do it the week of... That's fine. I called the week of on Monday the 14th of December. A boy answered the phone took all my information then said he would call me back to let me know if my reservation was ok or not? Since I've never booked before I thought that was maybe how they did things. After no call back the next day I called to check on my reservation. The girl said to me " oh I wish you would have called back yesterday because now I have nothing available and there is no note about your call. " So after a long discussion I asked if we could come two hours earlier and I would change my day around. The day of my reservation which was Saturday the 19th - someone called me at 12:15 to confirm our reservation for 3 pm...... My reservation was at 1:30 .. I was finishing up at work and called her back at 12:30 and insured her we were coming in an hour and that it was at 1:30 not 3:00. Her response was " oh ok ya I see that " and then hung up on me. I was meeting my family there after work and coming from the east side and they were coming downtown from Avon Lake. My husband arrived before me ( with 13 other people from my family) only to learn the computers were shut down and they couldn't open any lanes. WE PAID 60$ To park 3 cars downtown .. Not to mention when I talked to her ONE HOUR before hand she never once mentioned the lanes were broken. The girl at the counter told my husband the lanes were down all morning ... The manager said they broke an hour ago. WHY WHY WHY wouldn't you tell me this on the phone when I talked to them an hour prior. My husband explained they had called and that we paid 60$ to park. The girl I spoke with when my husband gave me the phone kept saying " I don't know what to do with ya'll , I'll have to reschedule ya'll .. We had to cancel a vip party too " THEY OFFERED US NOTHING WHAT SO EVER , they said they could send us to the university circle location however we had other plans downtown. My husband even asked about us paying for Parking .. No response. I find this to be completely unacceptable and so unprofessional. Not to mention to girl at the counter sounded like she was in 7th grade on the phone with zero manners or any training. Why she wouldn't just tell us ahead of time that the lanes were broken is beyond me. It completely ruined our day... They told us they would call if the lanes got back up and running because someone was on the way to fix them .. Never got a call or anything. I will never make a reservation with them again nor recommend them. I already told my family friend that was planning on doing a large party in February to plan something else because of the disaster we had. Unprofessional, unacceptable and it sounds like no one there knows what they are doing.
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