Everything was great except this one guy.
The food was well crafted (went with the prixe fixe). The service was attentive without being pushy. Classic formal service. We had three friendly waitstaff who did their best given the crowd. However, it took an hour to bring us the appetizers. It happens. I can understand. An order slip can fall through cracks. Praise to the dim lights and many hues of pink that lulled us into complicity and made the hour seem like only thirty minutes. When we mentioned the wait to Waiter X he checked upon the order and brought out the post appetizer palate cleaners. Waiter X then apologized profusely and went to check on the appetizers . From then on things went well. A thick lamb shank, fall off the bone tender, mussels in a rich light broth. All except for this one guy.
Waiter X was professional and stated that the manager would stop by and apologize. Given the cozy seating, I could overhear waiter X trying to get us a discount, but that many have been an issue given the pixe fixe menu. Perhaps I misheard. Regardless, the manager did arrive with the dessert course, and we were introduced as the table that had to wait. The manager then proceed to mention something along the lines that "virtue is a patience." That's the guy. I was stunned by his cavalier attitude with our wait. Until that point I wasn't even mad. (What can i say? The place has a great atmosphere.)
But this guy.
Again, perhaps I misheard, but he mentioned something to other wait staff about charming customers with talk to overcome minor errors. He then proceed to try and charm us with that used car salesman confidence and fluid delivery of canned lines and "Las Vegas Trivia". My parents are immigrants that couldn't keep up with his corn-syrup cunning. Enjoyed the blank look on his face when nobody responded to his question.
We never did get an apology from management for the hour wait. Perhaps he didn't know the wait was one hour despite being told about the wait by Waiter X several times, but if this guy knew about our wait and purposely chose to not acknowledge it....to try and charm us. ... this guy....
Anyways... I really enjoyed the place and will suggest it to others.