We book a reservation for four deep tissue massages at this location. When we arrived at the location they did not have a reservation and said that one of the employees did not write down the reservation. They did offer give us a gift card for one free massage which was a nice start but there were four of us that we're left out in the cold. Each one of us should of received a complimentary gift are or at the least a discount for each of us for another massage at another time. My two star review is not a review of the massage since we couldn't get one. This review is only focused on the lack of compensation for the time taken out of our day and being that is was an anniversary that time is valuable