I ordered my food online, which was convenient. I loved that there are plenty of healthier, vegan as well as gluten free options. I showed up 5 minutes before the website said my food would be ready. So I checked out, and proceeded to wait. After waiting for nearly 30 minutes, I noticed several people coming and going with to-go orders. So I went up and asked about my order, apparently it was ready, but they forgot to give it to me. I was patient and never got mad. Luckily, the hostess remembered me and offered to refund my money, which was a very nice gesture. The food was delicious and definitely good value. I just hope in the future they have a better way of organizing the orders so none get lost. I will definitely give Zoes another try in the future for having great food and customer service.