I had never gotten a spray tan before and was in a wedding where all the girls had been tanning so I felt I needed a glow. I went in without an appointment and they were all super friendly. I had mentioned that I had never gotten a spray tan before and they walked me through step by step, making sure I knew exactly how to stand, what to do, etc. After, the guy told me that if I missed a spot, just to come in the next day and they would take care of it by spraying the missed spot free of charge. I got the clear spray (so it wouldn't show till the morning) and was VERY impressed. I was not orange, which was what I was nervous about, and not too tan. Just a healthy light glow. I will definitely be returning the next time I'm in need of a spray tan.