I don't think I will be using the shuttle service during my next trip. $24 for roundtrip for 2 sounded like an unbeatable price. The shuttle from the airport went ok. The drive did pass our hotel. We ended up being the last ones dropped off. No worries though.
The problem came in with the return trip. I called the day before to schedule pick up. My flight was at 8:45a. I was told that we need to be at the 2 hours early, so the shuttle would be there to pick us up at 6:00a. This did raise a little concern, but I had already purchased the vouchers, so I scheduled.
The next morning, we head downstairs at about 5:50a. We don't see anyone from Executive. We waited about 20 minutes. I decided to call Executive. I was told that the driver had been there, but left and we were marked as a "no show." So, I'm guessing the driver "forgot" about our hotel again. We ended up paying another shuttle driver for a ride.
I have to send the chips in via mail for a refund. Just another unnecessary hassle. At the very least, I should be able to return the unused voucher at the booth where I purchased them.