I am all for following your provider. Unfortunately following your provider can lead to a new organization that can leave you unhappy with the office's administrative services. Regardless of staff's attitude and behavior, the professionalism of delivering exceptional care is not there. As a patient don't entirely instill your trust in the staff's competence. Stay on top of receiving the health care services you want, if you don't you will be left dissatisfied in the staff's unorganized mannerisms.