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  • This is the third year that I celebrated my birthday at Cheesecake Factory. (twice in Chandler Mall which is a 5 Star service)Our server for the night was JENNA. I believe that as a server you need to pay attention to what you do. She just toss the glass of water and didn't leave any straw. We ordered Vietnamese Eggs Rolls and a Thai Lettuce wraps which is very good. After we finish our food, we were waiting...and waiting for our server to come over. One of the server indeed inform us that she is probably busy in another section so we did not bother. It's just so strange that we didn't see our server at all only at that time that she appeared all of a sudden and ask for our dessert. Told her it was my birthday and I want a pineapple upside down and a pinacolada cheesecake. She came back with a plate marked "Happy Birthday Michael" but it was not the cheesecake for me. It's for my wife. I ordered pineapple upside down! I think our server that night had a bad night. She is not paying much attention and sort of missing most of the time. I think that probably the restaurant is under staff. Too many sections assigned to be covered by this server that's why we can not have an excellent service just like the other branch in Chandler Mall. Management should make sure that every server is give an adequate task and area of responsibility because in the end the whole business is the one's affected. Thank you singing me a happy birthday song that night.
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