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  • I was craving a burger and I have passed this establishment on my way home many times. So on one evening this week I walked in to check out their menu. As I was browsing through their menu, someone who I assume was the manager, suggested that I get their special of the day; the steak burger. Mmm I love steak! Sure, why not. And for $5, it sounded like a great deal. As I was paying for my burger the manager asked me how I would like my steak done, and I said medium. I then stepped back and waited for my burger to be made. At the counter you can see the food being cooked and I could see that my burger had been on the grill for too long. I told the guy cooking the meat to put the steak aside (the mini steak by the way--the piece was pretty small) because it was becoming well done. He rolled his eyes and put the piece of meat on the side of the grill, but still ON the grill! Then he proceeded to put onions on it and placing it on a bun. "STOP!" I said. What is that? "I did not ask for onions." "It comes with them" they said. Then I looked at the menu description again and could not find onions as being an automatic ingredient that was supposed to come with the burger. "Where does it say that?" I asked. "It doesn't say it anywhere." They said. "It just comes with it." " What???? "I hate onions! Take them off!" And again, with a clear attitude he removed the onions. What the heck? As the customer, and as per their advertizing, WE are supposed to choose the toppings. By this point I was becoming really annoyed and disenchanted by the whole experience. I finally chose my toppings that were the average toppings that you would find at Harvey's and I sat down to eat my burger. Come on, who does not love to eat meat that tastes like leather? If you are going to ask me how I want my meat cooked, the assumption is that you know how to cook meat. I ate half the burger and trashed the rest.. Worst $6.50 I ever spent (I spent more because I asked for cheese)! I highly recommend you go to Harvey's instead.
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