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| - I let the owner know I was dissatisfied with the time to get my food and he tell me "then don't come back."
I scheduled a pick up for food at Tamarind Indian Restaurant in Panorama Hills. I called at 4:10 and told them I would pick up at 5:15. That seemed like lots of time to me to make four dishes and some naan bread.
We got there exactly at 5:15. We were heading to my mom's house so my wife and infant child sat in the car. I thought "great, perfect timing." I meet the owner and tell him that I'm waiting for pickup. As he takes my credit card to pay, he and I talk cordially about how I like the food and how I've referred a lot of friends there. He says the food will come out right soon. Soon to me is less than 5 minutes.
So I waited and waited. My wife and child are sitting in the car as I wait. Nothing happens, other people get their food. It's now 5:37 and I'm pissed off.
So I approach the owner and tell him that I ordered at 4:10 for pickup at 5:15. My wife and kid are sitting in the car waiting and I don't see my meal nearly 25 mins later. I said everything very respectfully so I didn't expect him be get defensive. He did:
1.) He tries to correct me "it's only 5:35." That's still 20 mins late.
2.) He says that I ordered for pick up at 5:30. I tell him no, I know exactly when I said I would be here.
3.) He tells me that they care more for the quality of food. I say that as his customer, I'm looking for the whole customer experiance. That includes whether they can serve me on time.
At this point, he says "well, don't come back." I'm taken aback by this comment. I say, "are you serious?" He repeats, "Yeah, if you don't like it, don't come back."
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