Today is my Son's birthday and this is our favorite place to eat for special occasions. We often frequent this establishment for dinner and occasionally for lunch. There's a sign clearly posted as you walk in "buy one get one free burgers" ANY BURGER. We were a party of 4 and we ordered 2 specialty burgers and 2 classic burgers. After waiting for what seemed like forever for our burgers, my husband's burger was not what he ordered. Our server was not who delivered our food and only returned to drop off the check and ask if we needed change. She also notified us that there's been a change in the burger policy. The buy one get one burger only applies to "regular" burgers and not specialty burgers. According to the bill, she didn't even discount the burgers that WERE eligible for the discount. I suggest you take your ANY BURGER sign down since you've decided to change your promo. Also, the server could have made that disclosure when we placed our order. When a table orders 4 burgers wouldn't that be more than obvious we were after your promo?
As much as we enjoy the food there, the service has become less than desirable. I think it's time to seek other dining options.