First I'll start out by saying the positive, this is a very clean nail salon. The first time I had a very good experience so the second time I went back in I guess it was my fault but I noticed the girl who attend to me the first time and she and I spoke and I asked her if she could do me again. I was very please with her services and she politely agreed. Well I guess that was the wrong thing to do because it started a very open argument!!! One of the other technicians started yelling at her in front of me accusing her of stealing walk in business! I was quickly rerouted to someone else but felt so uncomfortable the whole time I was there. The lady that I had asked to do my nails sat there in silence. Later someone approached me again and said that she was not supposed to approach me that it's first come first serve on a scheduled basis! Me being a customer I was definitely the one that initiated it and tried explaining that again!! This was a very unfortunate situation that has made for a very awkward trip to a nail salon. And other people that have written reviews are correct it is a little pricey in comparison to others. They definitely need to do something about their customer service.