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  • Maybe my post here will get the attention of management here, since they continue to avoid my calls. Our brand new Jayco was bought here in the spring - good experience as far as the sale went. However, the second they started working on it there have been issues. It's now been over six months of the trailer being in and out of their shop for warrantee work and we're not any better off. In fact at one point they completely messed up the water tanks via installing a new underbelly and we had to cancel our trip over it. We bought a brand new trailer and have not had everything work on it yet and don't even have it on the side yard to go use it when we want. The time we have spent taking it up and back and on the phone is ridiculous and it's still not fixed after another three weeks until the shop. Parts are again "approved" by Jayco after two weeks of waiting, and again there is no estimate on how long it will take to get resolved. On top of it all, they don't return calls or communicate. It sure feels like they don't care about their warrantee customers, but we deserve better. After all, we did purchase the trailer here! New trailer buyers - beware.
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