BAD, BAD, BAD customer service. The receptionists ( I spoke to several) are all so rude! I too had a GROUPON and was treated like a second- class customer. I too was told to purchase my discount at the salon (wierd). Both my husband and I have been regular paying customers for 1 year. From the time I made my appointment to the time I walked out the door I was made to feel extremely uncomfortable. I did not receive a blow-dry or style because the salon was closing!!!!! WHAT? Even the worst of all salons will never allow a customer to walk out of their salon with wet hair....... This afternoon, after being out of town for several days..... I called back to ask if I could come back to have my hair re-trimmed because I still have split ends. I was told bluntly that since I was a GROUPON customer that I would have to pay for another haircut and in a very "finger-wagging" way told me that I should have at least "made a phone call" to inform them of this sooner. Maybe so but HOW RUDE!!! THAT IS NONE OF THEIR BUSINESS!! HOW DARE SHE?? Judging from the overall rating and reviews for this salon, the owner of this place seems to care very little for customers, new and current.... very sad. I am done with this place as well.