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  • This is my home. Has been for about 7 weeks. Dustin is the main reason I moved in, I mean they are beautiful apartments that have everything I was looking for in my budget. He has just been nothing but friendly, professional, helpful, and apologetic when needed. He helped everything go smoothly and has assisted where he can with issues I have had with my apartment. I would give him 5 Stars if I could just do a review on him alone, but since for the whole apartment I will have to go with 4. If I could do 3 1/2 I would. I was super excited to move in, even when it took me driving down to figure out whether I got the apartment or not. Answering the phone is NOT a priority to them and that doesn't seem to be changing any time soon. They are extremely understaffed and over worked, but always have a smile and friendly word when I go into the office (mainly Dustin). There does not seem to be a property manager for the complex. Maintenance is a HUGE issue. They have a new supervisor, we'll see if that makes a difference. I have had issues since moving in that are just now being taken care of. The only reason they are getting done is because I finally spoke with a regional manager (Ivette) that is spending some time there a couple days a week. Communication is where they fall so very short. I work in customer service and if I was as bad at my job as they are at calling people when they say they will, I would have been fired by now. I have had 7 people say they will call me about various issues, about when things will be scheduled, and about the status of my work orders and of those only 2 have ever followed though. Dustin and Ivette. Too bad they can't just make them the permanent managers. It has taken me leaving work early on a few occasions to get things done which is a huge inconvenience especially if they want their rent on time. It would be nice if they offered to compensate me for the issues and my time off since I wouldn't have had to miss work if they answered their phone and communicated when they said they would. All in all, I love my home and once everything is fixed (which is scheduled to be done over the next few weeks thanks to Dustin and Ivette), I know that I will love it even more. I hope to be able to update this to a 4 Star rating soon.
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