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  • Last night, 1/17/09, my husband and I attended a birthday party for one of our friends at the Phoenix Rock Bottom location. While there, our service was terrible. We had to wait 45 minutes for our food to be ordered and we had to ask 3 times for a glass of water. The waitress took almost a half hour to bring our check to us after we asked for it. By the next morning, I looked at my bank account to find that they had charged us for our meal twice and the second charge was for 4 times the cost of the actual meal. After calling to speak to the manager today, I was told that the money was not taken out of our account yet. He acted as if this there was really no reason to be concerned. He then told me that he would call me back later. After 4 hours, I had not heard from him, so I called again to be told that he would call me when he was not busy. I understand that mistakes happen, but I expect that they be remedied immediately and with a gracious attitude. At this point, my husband and I will not be returning to your company and we will be sure to let our friends know about this if the mistake is not at least reimbursed to us within 24 hours.
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