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  • Love Subaru vehicles but stay away from Brunswick Subaru. I was sold, at top dollar, a 2010 Certified Subaru Forrester and 6 days later one of my tires went flat due to a nail in the tire. It needed to be fixed which of course wasn't free. I left messages for several sales managers at Subaru to call me back but no one returned my calls. I asked to have the sales manager paged but the receptionist stated that she could not find him. It took me an hour to find a person to speak with. The Subaru sales manager said that they would not know if a tire had a nail in it. I reminded him that the car is certified which is suppose to mean that it was inspected by their mechanics. I told the sales manager that I am not happy with this situation and that the Brunswick Subaru website indicates that their customers must be 100% satisfied. He had a very flat, unconcerned attitude. I told him that this was my second Subaru purchase at Brunswick but he did not seem to care that I am a repeat customer. The sales manager offered to pay for the repair of the tire. I don't feel that this is sufficient compensation for our inconvenience. Needless to say, I will take my business elsewhere from now on. My husband and I have jobs and excellent credit, and do not deserve to be treated so shabily. By the way, our sales person seemed very shadey. Your typical used car salesman. You would be wise to shop elsewhere.
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