| rev:text
| - After doing a consultation at two different offices, we decided on Absolute Dental for my daughters Orthodontics treatment. This review has nothing to do with the rest of their general dentistry work, as I take my kids elsewhere for cleanings and dental work.
Anyway, when we arrived on visit #1, they took molds of her teeth, applied the spacers and glued the brackets on to her teeth and told me to come back in two weeks to apply the rest of her braces (wires, appliances, etc). When I went to the front desk to schedule my appointment, they were booked out OVER A MONTH. To make matters worse, the next morning one of her brackets fell off. :/
Fast forward a month and we arrive at appointment #2 thinking the rest of the braces would be applied, but that wasn't the case. They applied the appliances and wire to her bottom teeth, but not her top. The dental assistant told me they'd need to remove her spacers and make another mold of her top teeth again, so they could order the equipment. Wasn't that the point of the mold during the first visit? Anyway, molds were done again and I was told to come back in two weeks. Again, I go to the front desk and they are fully booked and can not get her in for an appointment for 3 weeks.
Within an hour of leaving the office, the wire that they applied to her bottom teeth fell out of her appliances, so I had to take her back. They said the wire was too short and that it may fall out again and showed me how to reapply it if it happens. At this point, I am so confused. Why would we expect her wire to fall out again? And why is it my job to fix it? I cant think of a single time one of my wires fell out when I had braces. To make a long story short, my daughter went 3 weeks with a wire hanging loose and not attached to her appliance.
Fast forward to appointment #3. By this time, another bracket had fallen off. At this appointment, her top appliances and wires were supposed be applied but this was not the case. Apparently the dental assistant at the previous appointment forgot to put the spacers back in after taking her miolds, so her appliances wouldnt fit. They had to insert another set of spacers and told me to return in two weeks. Again, the office was booked out 3 weeks, so she'll have to wait a little longer to get the top braces applied.
Fast forward to today, appt #4. She's had her brackets on for two and a half months and is finally getting the appliances installed to her upper teeth. Her orthodontist takes an hour and a half to even enter the room.
I have so many concerns and questions at this point. Why they are accepting new orthodontics patients if they are over booked and can not accommodate the proper timing of appointments. Wont this extend the length of time a person will have to wear their braces? Why isnt the orthodontist more involved with her patients? Why are Dental Assistants doing all of the work? Why am I waiting 30 mins to an hour and a half past my appointment time to be seen?
There is absolutely no communication at all. No one has told my daughter how to take care of her braces, showed her what orthodontics wax was, told her to buy the little brush that cleans in between each bracket, nothing!
Coming from someone who has had braces and comes from a family of people who have had/have braces, I am extremely disappointed at the lack of communication, organization professionalism and information I've received from this office. It has been a complete nightmare!! I was expecting so much more.
I left a voicemail for the manager three weeks ago and never got a returned call. I've just decided to contact the better business bureau.
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