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  • My latest experience with this bike rental definitely docked my experience by at least a star, if not more. :\ I had a miserable time trying to ride a bad bike (70185) for a couple of hours, and customer service was useless in addressing it. This bike had an abnormally high level of base resistance (think me having to pedal DOWNHILL), and while I initially chalked it up to my level of fitness being lower than my friend's, we identified the problem easily when we switched bikes. Maybe I'm pissed off that I put in a lot of leg work for nothing. To be fair, should I also have figured this out before biking miles away from the nearest rental rack? Probably. However, I tried explaining this problem to customer service, and it was clear the lady on the other end was not equipped to address anything of the sort. 1) She kept mistaking my problem with the bike as a problem with returning it. 2) She didn't seem to care that the bike was faulty. Maybe if customer service had actually been in Pittsburgh, she would have had more stock in it. It would have been nice to get some assurance that the next time I borrow, I won't have the same problem with my bike. 3) She told me that any charge reductions would only be applicable for situations of problems with bike return. I invested not only money but also time and effort into this extended bike trip, and in contrast with my last experiences, the bike ruined it for me. What really gets me is that I feel like it could happen again with any other bike, and that really leaves a bad taste in my mouth. I hope that they can work on better maintaining the bikes so everyone can have both safe and happy rides. :\
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