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  • I am so disappointed and upset that we just spent $100 at this restaurant. We were mainly attracted by the Piccolo Piano concept and excited to take our baby to a friendly neighbourhood family restaurant. As soon as we stepped through the door we could tell things were a bit off. No one greeted us and a party of three standing to our left was arguing among themselves about why their reservation couldn't be found when the restaurant was completely empty at 5pm on a Sunday. We stood around for a while questioning our own existence/invisibility - could anyone see us? Finally my husband tried to make contact and asked the person behind the bar about where we should go to find our table. That person did not utter a single word but gestured vaguely toward a door. Turns out that door led down to PP. A brief high note of the service happened now when someone helped us store our stroller in the coat room. We were quite hopeful upon seeing the downstairs room and a nice kid friendly vibe. Nice set up in the actual toy room as well (aside from the fact that our friend bashed his head into the unmarked low ceiling). We took it upon ourselves to write "watch your head" in chalk on the low beam. Anyway, most of you are likely here to hear about the service and the food. Service: possibly some of the worst we've had in Toronto. No one smiled, everyone seemed tired, we felt completely unwelcomed. Keep in mind the restaurant was completely empty and had just opened, it's not like they were slammed or exhausted from an earlier service. Food: even if our food hadn't been served on a bed of emotional ice, it would have still sucked. I can't even believe how bad it was. So many weird bitter flavors and just too much trying! The chopped salad was over flavoured and confused, the pizzas were burnt and soggy, the pasta was salty, the ice cream was icy not creamy, and the kids' food was bland. I felt like we were on an episode of kitchen nightmares and Gordon Ramsay was going to come out and slap someone at any moment. Keep in mind all of this food is being choked down while the staff just brooded around. Thank god restaurant turnover is so fast on harbord. I can't wait for this place to shut down.
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