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| - Truly, truly disappointing "event", yet refreshing customer service and meal.
So what do I mean with that statement? Allow me a moment to clarify.
I've frequented this location a good number of times. In fact, I've brought co-workers, business guests and family members here. Almost "all" have raved about the meals they have purchased; the "others" are just some of my co-workers for which it is seldom they say anything good about a restaurant or meal. But I digress.
On this visit, I purchased my usual (LR Steak Burrito) and anticipated the usual wait time of 10-12 minutes. Unfortunately, and even with a fairly low number of customers (it was 11:39 when I placed my order), I was completely overlooked!
Overlooked? Yes. In short, and after 20 minutes of watching other patrons come and go, I went up to the counter (waited another 5 minutes as they assisted others), and then was asked if I wanted to place an order! "No", not smiling either.
Anyway, and as it dawned on the young lady at the register that she had forgotten about me, I asked for a refund.
Now the "good". Not only did she immediately apologize and provide a refund, she gave me "my" bag of food which was on the shelf behind her (for the past 15 mins - how do I know? - I watched her put it there while I was sitting a few tables from the register - just had no idea that was mine! - yes, was a bit cold, but still delicious).
Anyway, this one-time disappointing experience will NOT stop me from frequenting the PH.
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