I scheduled a pick up online about a month ago. The window I was given was 8am to 4pm, which is a very long time. They came around 11am and took away most of the furniture I had listed. They rejected a leather armchair which does have some wear on it, but otherwise no issues. Overall, the service was OK and it was nice to get a few items out to a good cause before we move. I would donate to them again.