I went to Runway for a facial after I bought a deal on a coupon site. Previous experience trying to get a manicure there told me I needed to make an appointment, because they don't seem to take walk-ins. I made my appointment in person (to avoid any trouble, like I've had with other spas in the past) and had no trouble at all.
My facial appointment started on time, and my esthetician was friendly. I filled out a form with a few questions about my skin type and was taken to the booth where I could settle in in privacy. The place is clean, quiet, and professional. My facial was relaxing and immediately made my skin look better. I would definitely go back.