John, the owner of CTR guns has helped me with over 4 purchases now. This guy knows his stuff, not super pushy and will do what he can to help you. In the market for that first time gun? I would recommend going here for sure. The staff won't make you feel dumb or intimidated for asking what may seem like dumb questions.
I've owned over 15 rifles and handguns in the last few years and like to consider myself a little more seasoned at this point. Any one who knows guns and has been around to a few stores could probably tell you that good customer service is a rarity in this market. Hell, go to Cabala's and try asking some questions. They will get annoyed with you and make it very apparent.
I should also note that you can have anything shipped to CTR on the galleryofguns.com website which gives you a lifetime warranty and John guarantees the lowest price. Can't go wrong :)