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  • I have been here quite a few times and the food is consistently good, so I will give it that much, but the service here is TERRIBLE - so much that it bring this solid 4-5 star food down to 2. To start this out on a positive note - the French Onion soup is to die for and is probably one of the best French Onion soups I've ever tasted. It has a ton of onions, a nice dark broth, rosemary galore and is overflowing with melted cheese. For my entrĂ©e I usually get the Steak Salad because I love steak, but not for lunch, so Steak Salad it is. The steak is cooked to medium perfection and is so juicy and delicious. When my significant other joins me, he usually gets the Mark Madden salad and he is always impressed with this Pittsburgh favorite - what's not to love about buffalo chicken? Now onto the negative. As I said, I went here for lunch, which means I didn't have the luxury of time. Time is money people!! I ordered my water, my soup and my steak salad. I got one glass of water, which remained empty the remaining 50 minutes I was there. The soup came out within 15 minutes of ordering it, which I thought to be a little long for soup, but not extremely out of the ordinary. Then it was another 25 minutes until the salad came out!! Waiting for my salad sent me over the edge. What kind of lunch establishment has such long ticket waits? Do they understand it's called a "lunch hour" for a reason? Most people only have an hour for lunch and waiting 50 minutes to get your food is just plain unacceptable. People need to have time to eat (and enjoy their food - not scarf it down), pay their bill and get back to their place of employment. So as soon as the waitress (who I hadn't seen for quite a while) came with the food I immediately told her that I needed it to go now and she obliged - about 10 minutes later. When my to go container arrived I gave her my credit card and told her that she had omitted the dressing and silverware I would require to eat said salad. Again, 10 minutes later she came back with my receipt, dressing and silverware and not so much as an apology for the ridiculous wait time. With a time like that, it's surprising the kitchen isn't blocks away! Like I said, food is fantastic and if time is not of the essence to you, then I would suggest going here for the food. However, be prepared to wait......and wait some more.
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