Completely ruined my hair. I had highlights done in a bright white color when I have brown hair. Not only was the color awful, she started the highlight an inch down my scalp AND was completely crooked so it looked like I already had roots. When I told her I could not leave looking like that she replied she meant to do that so she wouldn't burn my scalp. I understand a few centimeters but an inch is a bit unrealistic. Her "fix" was adding some dark low lights to the awful color and not fixing the placing of the highlights. I figured I'd cut my losses and go somewhere else to fix rather than having her try again for the third time. When I went to leave she still charged me full price AND charged me twice so i had to go back and get the second charge refunded when I noticed. Needless to stay I will never be back.