They make a pretty mean burger, but I'm 100% sure they gave the couple behind me their order before me. Big no no in my books.
This happened the second time I was there. I had waited ~15 mins for my order, my friend's order came up, another 5 mins, then the couple who ordered behind us. Another 5 mins and John (the boss) asks the couple if their food was good and I'm still waiting...
So my friend's waiting to eat the entire time and his food is getting cold, while the couple behind us in-line is eating my nice and hot food, which was the same order as mine.
Not a big fan of the nepotism going on...