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  • Don't shop here especially if you already have a mattress claim. We bought a bed here and had a good experience with customer service. However, after 6 months the sides of the bed broke down and it looked like a lop sided sandwich, leaning to the side. We returned that mattress under a warranty claim but decided to go with a $4600 mattress instead of $1500! The customer service was wonderful until they went to ring me up. We had used the mattress firm credit card for our first bed and had a fixed payment. We were given full credit for the first bed. I asked numerous times that day for them to be sure the first sale got credited before adding on the second one because this one would have its own fixed payment and I did not want 2 payments for one bed. We were assured it would not be a higher or 2 payments only one payment of 86 dollars. After the sale was written up I told them again that this would run the sale the wrong was as they had applied the credit to the new sale. Again Denise assured me the people in Texas saw these all the time and would process it the correct way. I made the mistake of trusting her. Fast forward to my first bill, double payment. Just like I said the credit was applied to the second sale price and did not wipe out the first sale, leaving 2 payments for one bed. Mind you the total on my card was not wrong but how would you like to have to make a double payment on your card? Could you even afford it? Would you have bought the more expensive bed if you knew this? No. I called Denise yet again who basically laughed and told me it would be corrected when my next statement came out. She claimed I would see a credit for the $1500. I asked her why they would give me another $1500 credit when they already took it off the price of the new bed? She treated me like I didn't know what I was talking about. Needless to say I had to dispute it with the bank, but the way the wrote up the paperwork, doesn't allow for the bank to make the necessary changes. So unless you want billing errors and beds that break down after 6 months, do not shop at any Mattress firm.
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